Trial passes fill the lobby. Loyalty fills the calendar. The fastest way to convert curiosity into commitment is a crisp, friendly onboarding that answers questions before they’re asked and gets players on court feeling confident.

The Problem

Most clubs “hope” trial players have a good first day. Without a simple path—where to go, what to bring, how open play works—newcomers feel lost. Staff repeats the same explanations; coaches improvise; and a golden first impression slides into “maybe later.”

The Fix

1) One-Screen Welcome
Create a QR landing page labeled Start Here: parking note, check-in steps, tonight’s format, “Which lane am I?” (beginner/social/competitive), and a 60-second open-play explainer.
2) 10-Minute Orientation
Every trial gets a two-court micro-tour: where to wait, paddle rack rules, basic etiquette. Name one human they can ask for help by name.
3) The First Win
Offer a quick 10-ball “feel good” drill at the kitchen. Players remember how they felt, not what they read.
4) A Next Step (Before They Leave)
Hand them a card or text with two invitations: Beginner Night (this week) + a 30-day “new member” special. Momentum loves clarity.

Takeaway

Onboarding isn’t information—it’s confidence. Give new players a single path, a small win, and a clear next step.

How CeCe Helps Clubs Reclaim Their Time

Onboarding shines when staff are present. CeCe automates sweep–scrub–vacuum passes, reclaiming 10+ hours weekly so your team can greet, guide, and grow—while courts stay tournament-ready.

Schedule a Call

Want a plug-and-play onboarding flow (with clean courts guaranteed)?
👉 Schedule a Call with Our Team

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